SERVICE RULES

1. PARTIES TO THE AGREEMENT.

The contract is concluded between the online service for the exchange of title units, hereinafter referred to as the Contractor, on the one hand, and the Customer, who has applied to the Contractor by creating an electronic application for the exchange of title units in a semi-automatic mode or manually by contacting the official contact details posted on the 001k.exchange website or filling out the feedback form for manual processing of the application, on the other hand.

2. LIST OF TERMS.

2.1. Exchange of title units — an automated internet service product provided by the Contractor based on these rules.

2.2. Customer — an individual who agrees with the terms of the Contractor and this agreement, which he joins.

2.3. Title unit — a conditional unit of a particular payment system that corresponds to electronic system calculations and represents the volume of rights under the electronic payment system contract and its Customer.

2.4. Application (Exchange) — information provided by the Customer for the use of the Contractor's resources in electronic form, indicating that he accepts the terms of the service offered by the Contractor in this application.

3. TERMS OF THE AGREEMENT.

These rules are deemed to be organized by the terms of the public offer, which is formed at the time the Customer submits the application. The public offer is called the information displayed by the Contractor about the terms of submitting the application. The main component of the public offer is the actions performed at the end of the application submission by the Customer, indicating his precise intentions to complete the transaction under the terms proposed by the Contractor before completing this application. The time, date, and parameters of the application are automatically created by the Contractor at the end of forming this application. The offer must be accepted by the Customer within 3 hours of the end of the application formation. The service agreement comes into force when the title units in full specified in the application are received from the Customer to the Contractor's account. Operations with title units are accounted for according to the rules, regulations, and format of electronic payment systems. The agreement is valid for the period established from the moment of application submission until termination at the initiative of one of the parties.

4. SUBJECT OF THE AGREEMENT.

Using technical methods, the Contractor undertakes to exchange title units for a commission fee from the Customer after the Customer submits the application and performs this by selling the title units to individuals who wish to purchase them at an amount no less than specified in the Customer's application. The Contractor undertakes to transfer the funds to the details specified by the Customer. If profit arises during the exchange, it remains in the Contractor's account as an additional benefit and bonus for commission services.

5. ADDITIONAL CONDITIONS.

5.1. If the amount received in the Contractor's account differs from the amount specified in the application, the Contractor recalculates to match the actual receipt of title units. Suppose this amount differs from the amount specified in the application by more than 10%. In that case, the contract under the terms specified in the application may be terminated unilaterally by the Contractor as not entered into force without notifying the Customer. All funds are returned to the Customer's account, taking into account the deducted commission fees during the transfer.

5.2. If the title units are not sent by the Contractor to the Customer's specified details within 24 hours, the Customer has the full right to demand termination of the agreement and cancel his application, thereby returning the title units to his account in full. The Contractor carries out the application for agreement termination and return of title units if the funds have not yet been transferred to the Customer's specified details. In case of agreement cancellation, the electronic currency return is made within 24 hours from the receipt of the termination request. If the delays in return are not the Contractor's fault, he is not responsible for them.

5.3. If the title units are not received from the Customer to the Contractor's account within the specified period from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor as the contract does not come into force. The Customer may not be notified of this. If the title units are received in the Contractor's account after the specified period, such funds are transferred back to the Customer's account, and all commission fees associated with the transfer are deducted from these funds.

5.4. If there is a delay in the funds transfer to the Customer's specified details due to the fault of the payment system, the Contractor is not responsible for the damage resulting from the long receipt of funds. In this case, the Customer must agree that all claims will be made to the payment system, and the Contractor will assist as far as possible within the law.

5.5. If a counterfeit of communication flows or impact is detected to deteriorate the Contractor's work, namely his software code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer disagrees with the recalculation, he has the full right to terminate the contract, and the title units will be sent to the details specified by the Customer.

5.6. By using the Contractor's services, the Customer fully agrees that the Contractor has limited liability corresponding to the scope of these rules for the received title units does not provide additional guarantees to the Customer, and does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.

5.7. The Customer undertakes to comply with the legislation, as well as not to counterfeit communication flows and not create obstacles to the normal operation of the Contractor's software code.

5.8. The Contractor is not responsible for damage and consequences in the event of an erroneous transfer of title units if the Customer specified incorrect details when submitting the application.

5.9. In case of a failure on the payment system's side, such applications are processed manually during working hours.

5.10. The Contractor is not responsible for third parties who may impersonate the Contractor. All contacts not specified on this site are not Contractor's contacts and cannot be used for any exchange operations. For security purposes, make transitions to the Contractor's messengers and social networks exclusively from this site. Attention! In the Telegram messenger, carefully compare the "Username" down to each character with the one specified on the site!

5.11. When sending title units to the Contractor's wallet, a confirmation of the transaction that must be provided to the Contractor in the proper manner is a screenshot from the payment history, clearly showing the time, the Contractor's wallet address, and the transaction amount made to the address provided by the Contractor.

6. WARRANTY PERIOD.

The Contractor provides a warranty for the services rendered within 24 hours from the moment of the title units exchange, provided that no other terms are stipulated.

7. UNINTENDED CIRCUMSTANCES.

If unforeseen circumstances (force majeure) arise during the Customer's application processing, such as natural disasters, military actions, acts of state authorities, terrorist acts, strikes, and other events beyond the reasonable control of the Contractor, preventing the Contractor from fulfilling his obligations under this agreement, the performance time of the obligations under the contract is postponed for the duration of the force majeure circumstances and their consequences. The Contractor is not responsible for overdue obligations during the force majeure circumstances and their consequences.

8. FORM OF THE AGREEMENT.

Both parties, the Contractor and the Customer, accept this agreement as equivalent to a written contract in legal force. The agreement can be amended at the Contractor's discretion without prior notice to the Customer. Changes in the Rules take effect from the moment they are published.

9. IDENTITY VERIFICATION AND AML POLICY.

9.1. We conduct user identity verification to make our service safer and more reliable, as well as in accordance with anti-money laundering and counter-terrorist financing laws. You agree to undergo the identity verification procedure at our request. You agree that we may request additional documents to verify your identity or additional documents for a specific transaction.

The verification procedure for clients includes, but is not limited to, the following items:

1. Passport (main page or front side)

2. Passport (second page or back side)

3. Document confirming the address of residence (registration in the passport, bank statement, utility bill, or other document)

9.2. The administration of the 001k.exchange service, in connection with the risk of crimes related to money laundering and terrorist financing, has developed a policy to identify such transactions and other illegal activities. To determine such transactions, the 001k.exchange service uses the web.amlbot.com service. If the AML risk for the transaction exceeds the minimum threshold or the presence of high-risk funds (these are Dark Market, Sanctions, Stolen Coins, Scam, etc.), the service reserves the right to:

1. Suspend the transaction for 14 days or withhold the user's funds until the incident is fully investigated.

2. Request a photo or video from the user with a document confirming the user's identity.

3. Request a screenshot or video from the user from the personal account of the cryptocurrency withdrawal wallet;

4. Return digital assets only to the details from which the transfer was made or to other details after a full check by the service's security department and user verification.

5. Request other materials and documents related to the application from the user.

6. Refuse the Client to withdraw funds to third-party accounts without explanation.

7. The refund will be processed by the Service within 14 (fourteen) calendar days, starting from the date the User was notified of the Service's decision regarding his refund request. When processing a refund, after verification, the user must confirm the details for receiving the refund. The refund fee is deducted from the client's funds. If the user does not provide the requested information and does not respond to the service's requests within 3 calendar months, the withheld funds are not returned.

More detailed information about the KYC/AML policy can be found at the following link

10. CLAIMS AND DISPUTES.

Claims under this agreement are accepted by the Performer in the form of an email, in which the Customer specifies the essence of the claim. This email is sent to the Performer's details specified on the website.

11. CONDUCTING EXCHANGE OPERATIONS.

11.1. It is strictly prohibited to use the Performer's services for conducting illegal transfers and fraudulent actions. By entering into this agreement, the Customer undertakes to comply with these requirements and in case of fraud, to bear criminal responsibility as established by current legislation.

11.2. In case of inability to execute an order within 5-60 minutes during working hours due to circumstances beyond the Performer's control, such as lack of communication, insufficient funds, or incorrect Customer data, funds will be credited to the account within the next 24 hours or returned to the Customer's details.

11.3. Upon first request, the Performer may provide information about the electronic currency transfer to law enforcement agencies, administration of payment systems, as well as to victims of unlawful actions proven by judicial authorities.

11.4. The Customer undertakes to provide all documents verifying their identity and other personal information in accordance with the requirements of payment systems for conducting exchange operations.

11.5. The Customer undertakes to provide all documents verifying their identity in case of suspicion of fraud and money laundering.

11.6. The Customer undertakes not to interfere with the Performer's work and not to damage its software and hardware. The Customer also undertakes to provide accurate information to ensure the Performer fulfills all terms of the agreement.

11.7. If funds are received from the Customer and subsequently withheld, seized, or confiscated by the payment system, bank, or law enforcement agencies by court order, or for any other reasons unrelated to the Performer, payment to the Customer will be made only after the Performer receives these funds. The Customer must settle all financial losses incurred not due to the Performer's fault within 7 days. Otherwise, the Performer may withhold the Customer's funds held in the Performer's balance until full settlement of financial losses incurred due to the Customer's fault.

11.8. It is strictly prohibited to use the service for arbitrage transactions. In case of suspicion of arbitrage transactions, the client's account will be blocked, and the exchange request canceled with a refund to the sender.

11.9. By accepting the terms of the offer, the Customer undertakes to follow all instructions on the website, carefully review them, familiarize themselves with the operation schedule, and so on. In case of breach of their obligations, the Customer cannot make any claims to the Performer regarding the quality and timing of service.

12. REFUND POLICY.

12.1. The Performer may refuse to provide exchange services and make a refund if:

12.1.1. The purpose of payment operations and the source of funds used for payment operations are restricted or prohibited by the current anti-money laundering policy, site rules, the law of our registration country, the law of the client's country, and other regulatory documents.

12.1.2. Funds were sent under a name different from the Customer's name.

12.2. The Performer has the right to refuse services if the Customer refuses to provide the required documents to confirm the Client's identity or if the Client's identity has not yet been confirmed.

12.3. The Performer must refund the funds paid by the Customer to the same details from which the funds were received in case of inability to execute the order within the specified deadline according to 5.2. Except for cases from clause 7.

12.4. The Customer may request a refund before the transaction is executed. The refund procedure takes up to 24 hours and is reimbursed in full, except for:

— Direct costs of refunding funds, such as payment system commission

— losses incurred by the Performer (up to 5% of the exchange amount)

The refund period may be extended if the Performer does not have the necessary funds available.

12.5. The Customer cannot request a refund for an already executed order.

13. TAXATION

You are responsible for determining any applicable taxes on payments you make or receive, and it is your obligation to collect, report, and remit the correct tax to the relevant tax authority. We are not responsible for determining which taxes apply to your Transaction, as well as for collecting, reporting, and remitting any taxes due on any Transaction. By agreeing herewith, you undertake to comply with all applicable tax laws in connection with your use of 001k.exchange services, including, without limitation, reporting and payment of any taxes arising from Transactions performed through 001k.exchange.

14. BLOCKING ACCOUNT

We reserve the right to restrict access to the website or refuse service for the following reasons:

1. Violation of any terms of this Agreement

2. Submission of inaccurate documents for verification

3. Visiting our website using an anonymous agent or VPN

4. Use of funds obtained illegally

5. Opening multiple accounts for one person

6. Complaints about our service to payment system operators without prior contact with us

7. Spam

15. DISCLAIMER.

15.1. The Performer reserves the right to suspend or terminate the provision of services to the Customer without prior notice in case of suspicion of breach of this agreement or detection of suspicious transactions. This clause applies to any client.

15.2. In case of service suspension, the Customer will be notified by email of the reason and proposed actions to resolve the situation.

15.3. The Performer may terminate the provision of services to the Customer if the Customer fails to take necessary actions to resolve the situation within 30 days from the date of notification.

16. LIST OF NON-SERVICE COUNTRIES.

Republic of Abkhazia, Republic of South Ossetia, Nagorno-Karabakh Republic, Turkish Republic of Northern Cyprus, Pridnestrovian Moldavian Republic.

Residents of Ukraine residing in territories temporarily not controlled by the government of Ukraine (Autonomous Republic of Crimea, certain regions of Donetsk and Luhansk regions) are also not served.

17. PERSONAL DATA PROTECTION.

17.1. The Performer undertakes to comply with all applicable laws on personal data protection and confidentiality.

17.2. All personal data obtained from the Customer will be used solely to fulfill obligations under this agreement.

17.3. The Performer takes all necessary measures to protect the Customer's personal data from unauthorized access, loss, alteration, or disclosure.

17.4. The Customer agrees that their personal data may be transferred to third parties if necessary to fulfill obligations under the contract or as required by law.

For more detailed information on the Privacy Policy, please refer to the following link.

18. LIMITATION OF LIABILITY.

18.1. The Performer is not liable for any losses, indirect, incidental, punitive, or exemplary damages, including, but not limited to, loss of profits, data, or other intangible assets arising from the use or inability to use the services.

18.2. In case of technical malfunctions, errors, or failures on the website, the Performer's liability is limited to the amount of commission received from the Customer for the executed transaction.

18.3. The Performer is not responsible for losses resulting from actions of third parties, including, but not limited to, hacker attacks, fraudulent actions, or actions of payment systems.

19. LIST OF NON-SERVICE COUNTRIES.

19.1. All materials posted on the website 001k.exchange, including, but not limited to, texts, graphics, logos, images, and software, are the intellectual property of the Performer or its partners and are protected by copyright law.

19.2. Use of materials from the website without the written permission of the Performer is strictly prohibited.

19.3. In case of infringement of intellectual property rights, the Performer reserves the right to seek legal protection of its rights.

20. SECURITY PROCEDURES.

20.1. The Performer takes all necessary measures to protect the website from unauthorized access, cyber-attacks, and other threats.

20.2. The Customer undertakes to use only secure and verified devices and networks to access the 001k.exchange website.

20.3. In case of suspicious activity on the Customer's account, the Performer reserves the right to suspend access to the account pending clarification of the circumstances.

21. RIGHTS AND OBLIGATIONS OF THE PARTIES.

21.1. The Performer undertakes to provide services in accordance with the terms of this agreement and applicable law.

21.2. The Customer undertakes to provide accurate and complete information to fulfill contractual obligations.

21.3. The Customer has the right to receive information about the status of their application and current exchange conditions.

21.4. The Performer has the right to make changes to the terms of service provision and notify the Customer through publication on the website.

22. LIABILITY FOR INCORRECT DATA.

22.1. The Customer is fully responsible for the accuracy and reliability of the data provided for transaction execution.

22.2. In case of providing incorrect data, the Performer is not liable for delays, errors, or losses resulting from such data.

22.3. The Performer reserves the right to suspend order execution until correct data is received from the Customer.

23. AGREEMENT AMENDMENTS.

23.1. The Performer reserves the right to amend the terms of this agreement at any time.

23.2. Amendments come into force upon publication on the 001k.exchange website. 23.3. Continuing to use the services after changes implies the Customer's agreement with the new terms.